Refund policy

Return & Refund Policy

Thank you for choosing Elegant Beauty. We are committed to providing high-quality products and exceptional customer service. Please review our policy regarding returns and replacements for any damaged or defective items.

1. Reporting Damaged or Defective Products
If you receive a product that is damaged or defective, we sincerely apologize for the inconvenience. Please follow the steps below to ensure a smooth resolution:

  • Notify our Customer Service team via email at [Your Customer Service Email] within 7 days of receiving your order.
  • Include your order number, a description of the issue, and clear photographs showing the damage or defect.

2. Review and Response Time
Our team will review your request and respond within 3 to 5 business days. During this time, we may request additional information or images to better understand the issue and provide an accurate resolution.

3. Replacement Policy
Upon confirmation of a damaged or defective product, we will arrange for a replacement of the same item. Please note that replacements will only be issued for confirmed cases of damage or defects.

  • No Refunds: We do not offer refunds for any products, except in extraordinary cases solely determined by Elegant Beauty.

4. Conditions for Returns
To be eligible for a replacement:

  • The product must be unused and in the original packaging, where applicable.
  • Requests submitted beyond the 7-day window after receipt of the order will not be accepted.

5. Shipping Costs

  • In the event of a confirmed damaged or defective product, we will cover the shipping cost for the replacement.
  • For any other scenarios, shipping costs will be the responsibility of the customer.

6. Exceptions & Limitations

  • Items that are altered, used, or not in their original condition will not be eligible for replacements.
  • This policy only applies to products purchased directly from [Your Store Name/Website].

Contact Us
If you have any questions about this policy or need further assistance, please do not hesitate to contact our Customer Service team at [Your Customer Service Email].

Thank you for your understanding and support.